hibaji's Privacy Policy
This policy provides a full explanation of how hibaji collects, stores and protects your personal information.
Introduction and Scope
This privacy policy applies to all users of the hibaji platform. By using the site, you automatically consent to the terms of this policy.
hibaji places the highest importance on the privacy of its users. This privacy policy describes what information hibaji collects, for what purposes it is used, how long it is retained, and what measures are taken to protect your information.
This policy applies to all services, mobile applications and related platforms operated under the hibajilogin.cam domain. If for any reason you do not agree with this policy, you are requested not to use hibaji's services.
hibaji's services are for persons aged 21 or older only. We do not knowingly collect any information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately and the relevant account will be closed.
This policy should be read alongside hibaji's Terms and Conditions, as both documents complement each other.
What Information We Collect
2.1 Registration and Identity Information
The following information is collected from you when creating an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Username and password
- National ID or passport number (when required)
2.2 Financial Information
Information required during deposits and withdrawals is collected. This includes:
- bKash, Nagad, Rocket or Upay account number
- Bank account details (for bank transfers)
- Transaction history and amounts
Card numbers or full banking credentials are not stored directly on hibaji's servers.
2.3 Technical and Device Information
When you use the hibaji platform, the following information is recorded automatically:
- IP address and geographic location
- Browser type and version
- Device operating system
- Page visit times and frequency
- Cookie and session data
2.4 Gaming Activity Information
The following information is recorded to maintain a safe and fair environment:
- Play history and bet amounts
- Record of wins and losses
- Bonus usage records
- Duration of gaming sessions
Purpose of Information Use
hibaji uses collected information only for specific and lawful purposes. No information is used in an irrelevant or excessive manner.
| Purpose of Use | Description |
|---|---|
| Service Delivery | Managing accounts, processing transactions and keeping gaming services running. |
| Identity Verification (KYC) | The verification process required to confirm a user's age and identity. |
| Security | Detecting and preventing fraud, money laundering and other unlawful activities. |
| Communication | Transaction confirmations, account-related notifications and support. |
| Responsible Gaming | Monitoring gaming behaviour and taking necessary steps to protect users. |
| Service Improvement | Using information for analysis and research to improve the user experience. |
| Legal Obligations | Retaining information as required to comply with applicable laws and regulations. |
Cookies and Tracking Technologies
4.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. hibaji uses various types of cookies to ensure a safe and convenient browsing experience.
Essential Cookies
These cookies are strictly necessary to maintain login sessions and security. Disabling them will prevent the platform from functioning correctly.
Functional Cookies
These cookies are used to remember your preferred language, layout and other settings.
Analytics Cookies
These cookies collect information to understand how users interact with the site. The data is fully anonymous.
Advertising Cookies
Used to show relevant content based on your interests. You have the option to disable these cookies.
4.2 Cookie Controls
You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may prevent you from using some hibaji services. See your browser's help section for more details.
Sharing Information with Third Parties
hibaji never sells your personal information or provides it to third parties for commercial purposes. Information is shared only where it is strictly necessary to operate the service.
5.1 Service Provider Partners
hibaji uses trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), identity verification, cybersecurity and technical support. These parties receive only the information necessary for their specific function and operate under strict confidentiality agreements.
5.2 Legal Authorities
hibaji may be required to provide relevant information to the appropriate authorities in response to a valid court order, investigation or legal obligation.
5.3 Business Transfers
If there is any change to hibaji's business operations, a merger or an acquisition, user information may form part of that process. Users will be notified in advance and the terms of this privacy policy will continue to apply.
Data Protection Measures
6.1 Technical Protection
hibaji uses industry-standard SSL encryption to protect all data between your browser and our servers. Passwords are stored in hashed form — no employee can read them directly. Financial data is kept in a separate, additionally secured database.
- Encrypted communication via TLS 1.3 protocol
- Two-factor authentication (OTP protection)
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
6.2 Organisational Protection
Only authorised personnel have access to personal data, and all of them receive strict privacy training. Every instance of data access is logged and reviewed regularly.
6.3 Response to Data Breaches
If a data security breach is identified, hibaji immediately begins an investigation and notifies affected users as quickly as possible. Necessary corrective measures are taken and steps are put in place to prevent recurrence.
Data Retention Period
hibaji retains user information only for as long as it is needed or legally required. Information related to an active account is kept while the account remains active. When an account is closed, personal information is securely deleted or anonymised, though certain transaction records may need to be retained for a specified period due to legal obligations.
Account Information
Retained for the full duration the account is active and for a maximum of 30 days after closure, after which it is permanently deleted.
Financial Transaction Data
Financial transaction records must be retained for an extended period in accordance with legal obligations. This information is kept strictly secured.
Technical Logs
Server logs are kept for a limited time for security and troubleshooting purposes and are cleared automatically on a regular basis.
Your Rights Regarding Your Information
hibaji believes that users should have full control over their own information. Your main rights are described below.
Access and Correction
You can view and correct the information stored in your account at any time. If any information is incorrect, update it directly from your profile settings or through the support team.
Request for Data Deletion
When closing your account, you may request that your information be deleted. Due to legal obligations, it may not be possible to fully delete certain information, in which case you will be informed.
Objection to Processing
You may object to marketing communications, profiling or certain types of data processing. Marketing emails can be opted out of from your account settings.
Data Portability
You may request a copy of the information held in your account in a usable format. Make this request through the support team.
Protection of Minors
All hibaji services are for persons aged 21 or older (21+) only. We do not knowingly collect any information from minors or allow them to create accounts.
Age verification is mandatory at registration. If a minor's information is found on any account, that account will be suspended immediately and all collected information will be deleted without delay.
If a parent or guardian discovers that their child has created an account on hibaji, please notify our support team immediately. Learn about our detailed policy on Responsible Gaming.
Data Transfer and Storage
hibaji's data processing infrastructure may be located in more than one country. Whenever data is transferred to another country, it is ensured that the country or service provider guarantees adequate data protection.
For international data transfers, hibaji ensures strict contractual security guarantees and maintains the highest industry standards. You can read About Us for more details on this.
Policy Changes and Updates
hibaji reserves the right to update this privacy policy when necessary. If significant changes are made, a notification will be sent to your registered email and prominently announced on the site.
After each update, the "Last updated" date at the top of the policy will change. Continuing to use hibaji's services after an updated policy is published will be taken as consent to the new policy.
We recommend reading this policy regularly. If you object to any change, contact hibaji's support team or stop using the service.
Privacy-Related Contact
If you have any questions, comments or complaints about this privacy policy, please contact hibaji's support team. We provide assistance in Bengali and English 24 hours a day, 7 days a week.
For any data-related requests — access, correction, deletion or portability — send them via live chat or email. We try to respond as quickly as possible.
For general questions, visit our FAQ section, where you will find detailed answers on many common topics.
Support Channels
24/7 direct support — in Bengali and English
[email protected]
Round-the-clock service, every day of the week
Related Policies
Terms & Conditions
Learn the full terms for managing your account, using bonuses and using the platform at hibaji.
Read Terms & ConditionsResponsible Gaming
Learn about safe play advice, options to set limits and support resources.
View Responsible Gaming GuideAbout Us
Learn who hibaji is, how it works and what services it offers to Bangladeshi players.
Read about hibaji