hibaji Guide to Responsible Gaming
Gaming should be a source of enjoyment — not financial stress or mental burden. hibaji believes that safe and informed participation provides the best long-term experience for players. On this page you will find ways to set limits, warning signs to watch for, and how to get help when needed.
When does gaming become a problem?
Most people enjoy online gaming or betting for entertainment. But in some cases gaming can go out of control and have a negative impact on personal, family, and financial life. This is not a sign of weakness — it is a recognised issue that can be addressed.
At hibaji we do more than provide a platform to play — our FAQ section has more information on responsible gaming. Our Terms and Conditions contain detailed rules on account limits and self-exclusion that every player should read.
Please note: hibaji is for people aged 21 and above only. Any account opened or used by a minor is strictly prohibited.
Tools to keep yourself in control
hibaji provides a number of practical tools that let you set your own gaming limits. Using these features is not a sign of weakness — it is a sign of responsible behaviour.
Deposit Limit
Set a maximum amount you can deposit per day, per week, or per month. Lowering the limit takes effect immediately; increasing it takes effect after a set waiting period.
Session Time Limit
Decide in advance how long you will play in one session. When the time is up, the system will automatically alert you and help you log out.
Account Break
If you feel you need a break, you can temporarily close your account for a set period (from 24 hours up to 30 days). During this time you will not be able to log in or make deposits.
Self-Exclusion
For a longer break, choose self-exclusion — from 6 months up to permanently. Once active, requests to reopen the account are not accepted before the period ends.
Gaming History Review
Log in to your account at any time to view your full history of deposits, withdrawals, and gaming activity. Staying aware of your own spending patterns is the first step in responsible gaming.
Contact the Support Team
Contact us via 24/7 live chat or email for any request related to setting limits or self-exclusion. The team provides support in both Bengali and English.
Warning signs of a problem
If any of the signs below appear in you or someone you know, it is time to seek help. These are signals — acknowledging the problem is the first step toward a solution.
Ask yourself
Ask yourself the questions below. If most of your answers are "yes", your gaming habits are in a safe place. If "no" is more common, it is worth reassessing your limits.
Where to get help
If you are struggling, you do not have to face it alone. Seeking help takes courage. Below are a few options where you can find support.
hibaji Live Chat
Our support team is available seven days a week, twenty-four hours a day in Bengali and English. Contact us via live chat — your privacy will be fully maintained.
Email Support
Send any request related to setting limits, self-exclusion, or account matters by email. Our team responds promptly and keeps your information secure.
Family and Close Ones
Talk to a trusted family member or friend. Sharing how you feel is often the most effective first step in dealing with a problem.
Professional Counsellors
Speak with a mental health professional or addiction counsellor. Professional support plays an important role in recovery.
hibaji's Commitment
At hibaji we believe responsible gaming is a priority, not an added extra. We use age verification measures to prevent anyone under 21 from registering. To learn more about account security and privacy, read our Privacy Policy, which clearly explains how your personal information is kept safe.
Our platform has no algorithms or push notifications designed to encourage you to spend beyond your means. We place our players' long-term wellbeing above short-term gain.
Our commitment: If you request self-exclusion or account closure, we will action it without delay — no obstacles, no waiting. At hibaji, your safety always comes first.